Warranty & Returns
ULTIMATE CITI WARRANTY TERMS
- All brand new, non-consumable items purchased at our store may be exchanged or returned for a full refund within seven (7) days of purchase.
- Any returns must be unopened, unused & in original factory sealed condition as when originally purchased.
- Your original receipt or your Ultimate Citi account info and a valid form of identification are required to receive a refund. Once approved, credit card transactions will be refunded to your original credit card. All other transactions will be refunded via Cash or Cheque.
- Items purchased at our store are warranted against manufacturer defects as outlined: -
- Computers, Computer Components, DVRs, Cameras – One (1) Year Limited Warranty
- Networking Equipment & Printers – One (1) Year Limited Warranty
- Tablets – Ninety (90) days; Computer Accessories - 30 days
- Gaming chairs – Ninety (90) days Projectors
- Projector Bulbs - Sixty (60) days
- Warranty items must be returned in original packaging. Cosmetic damages not covered. Electronics must be protected by a UPS or surge protector.
- All sales final for software, games, camera power supplies, batteries and other similar items and consumables such as but not limited to inks, toners, paper etc.
- Any item returned after seven (7) days may be subject to a 15% restocking fee 8. Goods or parts that have been subject to abuse, misuse, accident, alteration, neglect, physical damage, unauthorized repair or installation will void any warranty.
- This warranty does not cover software and viruses
FULL WARRANTY STATEMENT